Delivery Information

UK Deliveries

All orders are shipped out by the next business day.

We offer free 2-3 day delivery within mainland UK and the Channel Islands. All orders are shipped by courier using a Next Day or 2-3 day delivery service.

Orders are eligible for Next Day delivery if placed before midday, or they will be shipped the following business day. Next Day delivery is £4.99 within mainland UK and the Channel Islands.

Order Tracking

All orders are shipped with full door-to-door tracking. If you cannot locate your tracking number, please email [email protected] with your order number.

International Deliveries

We now ship to Europe and America!

Delivery rates are dependent on shipping weights. Please see the table below for shipping costs:

Orders are processed within 1-2 working days. Delivery times are typically 5-7 working days for Europe and 7-10 working days for North America. Delivery costs will vary based on your location and the size of your order and are calculated at checkout.

Please note that international orders may be subject to customs fees or import taxes, depending on your country. These are not included in the delivery costs and are the responsibility of the customer.

Shipping Address Problems

We only follow the shipping information based on what you have entered on the checkout page upon placing your order. We are not liable for lost, held, or mis-delivery errors due to incorrect shipping addresses.

If your package gets returned to us due to the incorrect shipping address, you will be refunded for the product(s), not for shipping. Alternatively, we can ship your order to your correct address. The shipping fees will be invoiced to the customer before re-shipping your order.

Lost Packages

On rare occasions, parcels do get lost in transit. While we are not responsible for any lost parcels, we want to ensure you receive the products that you ordered. If you believe your package has been lost, please contact us at [email protected].

Shipping carriers typically request up to 21 days to find lost parcels after the last update on the tracking was made.

Returned Packages

If your package gets returned to us due to being “uncollected” or “un called for,” you may choose to be refunded for the product(s), not for shipping, or alternatively, we can ship your order again. The shipping fees will be invoiced to the customer before re-shipping your order.

Shipments Marked as Delivered

If you have not received your order and the tracking suggests delivery, please contact us at [email protected].

It is the customer’s responsibility to contact the courier for further information about delivery, as often this may be held for you at the local office, may have been left with a neighbour, or left in a secure place for you.

Products Arrived Incorrectly or Damaged

If your order arrives damaged, please contact us at [email protected].