All orders are shipped out by next business day
- Free 2-3 day delivery within mainland UK and the Channel Islands
- All orders are shipped by courier using a Next Day or 2-3 day delivery service
- Orders are eligible for Next Day delivery if placed before midday, or they will be shipped the following business day
- Next Day delivery is £4.99 within mainland UK and the Channel Islands
Order tracking
All orders are shipped with full door-to-door tracking. If you cannot locate your tracking number, please email us@upperstreethome.com with your order number.
Track your order
Shipping Address Problems
We only follow the shipping information based on what you have entered on the checkout page upon placing your order. We are not liable for lost, held, or mis-delivery errors, due to incorrect shipping addresses.
If your package gets returned to us due to the incorrect shipping address, you will be refunded for the product(s), not for shipping. Alternatively, we can ship your order to your correct address. The shipping fees will be invoiced to the customer before re-shipping your order.
Lost Packages
On rare occasions, parcels do get lost in transit. While we are not responsible for any lost parcels, we want to ensure you receive the products that you ordered. If you believe your package has been lost, please contact us at us@upperstreethome.com.
Shipping carriers typically request up to 21 days to find lost parcels after the last update on the tracking was made.
Returned Packages
If your package gets returned to us due to being “uncollected” or “un called for”, you may choose to be refunded for the product(s), not for shipping or alternatively, we can ship your order again. The shipping fees will be invoiced to the customer before re-shipping your order.
Shipments Marked as Delivered
If you have not received your order and the tracking suggests delivery, please contact us at us@upperstreethome.com.
It is the customer’s responsibility to contact the courier for further information about delivery, as often this may be held for you at the local office, may have been left with a neighbour, or left in a secure place for you.
Products Arrived Incorrectly or Damaged
If your order arrives damaged, please contact us at us@upperstreethome.com.