UK Deliveries
All orders are dispatched by the next business day.
We offer FREE standard delivery on all orders to the UK, Channel Islands and Isle of Man. Standard delivery typically takes 2-3 working days from dispatch.
Please note that deliveries to Northern Ireland, the Scottish Highlands and Islands, the Channel Islands, Isle of Man and other remote locations may take a little longer.
Next Day delivery is available for £4.99 to eligible addresses. Orders must be placed before midday to qualify for same-day dispatch. Orders placed after midday will be dispatched the following business day. Next Day delivery availability may vary depending on your postcode.
Order Tracking
All orders are shipped with full door-to-door tracking. If you cannot locate your tracking number, please email [email protected] with your order number.
International Deliveries
We now ship to Europe.
Delivery rates are dependent on shipping weights. Please see the table below for shipping costs:
UK Deliveries
All orders are dispatched by the next business day.
We offer FREE standard delivery on all orders to the UK, Channel Islands and Isle of Man. Standard delivery typically takes 2-3 working days from dispatch.
Please note that deliveries to Northern Ireland, the Scottish Highlands and Islands, the Channel Islands, Isle of Man and other remote locations may take a little longer.
Next Day delivery is available for £4.99 to eligible addresses. Orders must be placed before midday to qualify for same-day dispatch. Orders placed after midday will be dispatched the following business day. Next Day delivery availability may vary depending on your postcode.
Order Tracking
All orders are shipped with full door-to-door tracking. If you cannot locate your tracking number, please email [email protected] with your order number.
International Deliveries
We now ship to Europe.
Delivery rates are dependent on shipping weights. Please see the table below for shipping costs:
Orders are processed within 1-2 working days. Delivery times are typically 5-7 working days for Europe. Delivery costs will vary based on your location and the size of your order and are calculated at checkout.
• International Shipping – Customs, Duties and Taxes •
For deliveries outside the UK, import duties, taxes, and charges may apply once the parcel reaches its destination country. These fees are determined by your local customs authority and are the buyer’s responsibility. We have no control over these charges and cannot predict their amount. By placing an order, you agree to accept any applicable customs fees. Delays caused by customs are not the responsibility of Upper Street Home.
If an order is refused at customs due to non-payment of duties, the parcel will be returned to us. In such cases, we will refund the cost of the order once it is received back, but shipping charges are non-refundable.
Shipping Address Problems
We only follow the shipping information based on what you have entered on the checkout page upon placing your order. We are not liable for lost, held, or mis-delivery errors due to incorrect shipping addresses.
If your package gets returned to us due to the incorrect shipping address, you will be refunded for the product(s), not for shipping. Alternatively, we can ship your order to your correct address. The shipping fees will be invoiced to the customer before re-shipping your order.
Lost Packages
On rare occasions, parcels do get lost in transit. Until your order reaches you it remains our responsibility, so if you think your parcel has gone missing please contact us and we will investigate it with the courier and put things right. Email us at [email protected].
Shipping carriers typically request up to 21 days to find lost parcels after the last update on the tracking was made.
Returned Packages
If your package gets returned to us due to being “uncollected” or “un called for,” you may choose to be refunded for the product(s), not for shipping, or alternatively, we can ship your order again. The shipping fees will be invoiced to the customer before re-shipping your order.
Shipments Marked as Delivered
If you have not received your order and the tracking suggests delivery, please contact us at [email protected].
Before you contact us it is worth checking whether the parcel is being held at your local delivery office, has been left with a neighbour, or has been put in a safe place. If you still cannot find it, let us know and we will take it up with the courier on your behalf.
Products Arrived Incorrectly or Damaged
If your order arrives damaged, please contact us at [email protected].
Orders are processed within 1-2 working days. Delivery times are typically 5-7 working days for Europe and 7-10 working days for North America. Delivery costs will vary based on your location and the size of your order and are calculated at checkout.
• International Shipping – Customs, Duties and Taxes •
For deliveries outside the UK, import duties, taxes, and charges may apply once the parcel reaches its destination country. These fees are determined by your local customs authority and are the buyer’s responsibility. We have no control over these charges and cannot predict their amount. By placing an order, you agree to accept any applicable customs fees. Delays caused by customs are not the responsibility of Upper Street Home.
If an order is refused at customs due to non-payment of duties, the parcel will be returned to us. In such cases, we will refund the cost of the order once it is received back, but shipping charges are non-refundable.
Shipping Address Problems
We only follow the shipping information based on what you have entered on the checkout page upon placing your order. We are not liable for lost, held, or mis-delivery errors due to incorrect shipping addresses.
If your package gets returned to us due to the incorrect shipping address, you will be refunded for the product(s), not for shipping. Alternatively, we can ship your order to your correct address. The shipping fees will be invoiced to the customer before re-shipping your order.
Lost Packages
On rare occasions, parcels do get lost in transit. Until your order reaches you it remains our responsibility, so if you think your parcel has gone missing please contact us and we will investigate it with the courier and put things right. Email us at [email protected].
Shipping carriers typically request up to 21 days to find lost parcels after the last update on the tracking was made.
Returned Packages
If your package gets returned to us due to being “uncollected” or “un called for,” you may choose to be refunded for the product(s), not for shipping, or alternatively, we can ship your order again. The shipping fees will be invoiced to the customer before re-shipping your order.
Shipments Marked as Delivered
If you have not received your order and the tracking suggests delivery, please contact us at [email protected].
Before you contact us it is worth checking whether the parcel is being held at your local delivery office, has been left with a neighbour, or has been put in a safe place. If you still cannot find it, let us know and we will take it up with the courier on your behalf.
Products Arrived Incorrectly or Damaged
If your order arrives damaged, please contact us at [email protected].