Returns & Exchanges

We want you to love every purchase from Upper Street Home. But if something’s not quite right, our
hassle-free, free returns process makes it easy to send items back.

How to Return an Item

We now offer free tracked returns through Evri with two convenient options:

Option 1: Evri ParcelShop Return (No Printer Needed)

Visit evri.com/return-a-parcel
Select Upper Street Home from the list of retailers
Choose ParcelShop return and complete the online form
Take your parcel to your local Evri ParcelShop
Scan the QR code on the Print In-Store device and follow the instructions
Attach the printed label and hand your parcel to the store staff

✅ No printer required – your label is printed in-store.

Option 2: Evri Home Collection (Printer Required)

Visit evri.com/return-a-parcel
Select Upper Street Home from the retailer list
Choose Courier collection and complete the form
Your label will be emailed to you
Print and attach the label to your parcel
A courier will collect your parcel from home at your convenience

🚚 Easy collection from your doorstep.

Start Your Return

Returns Conditions

We are confident you will love our products, but if for any reason you need to return an item, you must let us know within 14 days of receiving your order (starting from the day after delivery).

Once you’ve notified us, you have an additional 14 days to return the item. Returns within mainland UK and the Channel Islands are free.

All returns must be:

In the same condition you received them
Unworn or unused
With all original tags and in original packaging

Items received back that are not in a resalable condition or appear used will be returned to you.

We recommend returning items using a courier or tracked postal service and retaining your tracking number until your refund is processed.

If you prefer not to use our Evri return service, you can contact us to start a return:

Email: [email protected]

Returns Address:
Returns Department
Upper Street Home
c/o ABS Pottery Imports
Unit 4 Enterprise House
Arden Road
Arden Forest Industrial Estate
Alcester
B49 6HN GB

Damaged or Incorrect Items

Please inspect your order upon arrival and contact us immediately if the item is defective, damaged or incorrect so we can resolve the issue as quickly as possible.

Exceptions / Non-Returnable Items

We cannot accept returns for the following:

Perishable goods (e.g., food, flowers, plants)
Custom or personalised items
Personal care goods (e.g., beauty products)
Hazardous materials, flammable liquids or gases

If you’re unsure whether your item qualifies, please contact us before returning.

Exchanges

The fastest way to get what you need is to return the item for a refund and place a new order for the replacement.

EU Customers – 14-Day Cooling-Off Period

If your order is shipped to the European Union, you have the right to cancel or return it within 14 days for any reason. Items must be in their original condition, unused, with tags and packaging, and you’ll need proof of purchase.

Refunds

We will notify you once we’ve received and inspected your return. If approved, your refund will be issued to your original payment method within 14 days.

Please note it may take time for your bank or credit card provider to process the refund.

If more than 15 business days have passed since your return was approved, please contact us.

Need Help?

We’re here to make returns easy. If you have any questions:

📧 Email: [email protected]